1. Framework and Object of the online shop:

The present general terms and Conditions, as the order form and other elements referred to, are intended to regulate the terms and conditions concerning the provision of services to the Online Store Service This is property of Id Velit – Natural Cosmetics Unipessoal, Lda.  at Largo Terreiro de São João de Deus, 18 1st floor, 7050-128 Montemor-O-Novo, Portugal, under the registry and tax number No. 515052078, with a share capital of € 5.000,00, hereinafter referred to as “Id Velit”.

The Service consists in providing, through the link, access to the Online Store. Besides providing information regarding a set of products and / or services, allows the User to electronically order the products therein presented, under the terms and conditions described herein.

The ordering of products must be made by Users with or over 18 years of age (individuals under the age of 18 years old must be authorized by their representatives). The elements and information transmitted by the User will enjoy full legal effects, acknowledging the User electronic purchases, and cannot allege the lack of signature for breaching assumed obligations.

2. Product and Content information:

Id Velit will do its best to ensure that the presented information does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has different features than those shown online, you have the right to proceed to a termination of the purchase agreement according to the relevant legal rules (right of withdrawal – see paragraph 9).

Id Velit will do its best to ship all ordered products, but it is possible that in certain cases, and due to causes that Id Velit cannot control, such as human errors or issues with the computer systems, it may not be possible to make any of the ordered products available ordered by the User. If any of the products are not available after you have placed your order, you will be notified by email or telephone. At this time you will be presented with the possibility of cancelling the order, with its respective refund in case you have already made the payment.

All information regarding prices, product, specification, promotional action and services may change at any time by Id Velit.

3. Responsabilities

3.1 All products and services sold on the Id Velit Online Store are in accordance to the Portuguese Law.

3.2 The Store has the adequate security levels, however Id Velit will not be responsible for any damages suffered by the User and/or third parties due to delays, interruptions, errors and suspensions of communications originated by factors beyond its control, namely any deficiencies or failures caused by the communications network and/or services provided by third parties, computer systems, modems, connection software or any eventual downloaded computer viruses from infected file services or containing viruses or other properties that may affect your equipment. If, by any reason, an error to the Id Velit Online Shop website occurs that unable the provision of the service, Id Velit will not be responsible for any damages.

3.3 The queries of data and information made under this Service, are presumably made by the User, declining to Id Velit any responsibility due the misuse or fraudulent use of the obtained information.

3.4 Id Velit will not be responsible for any loss or damage caused by the misuse of the Service that are not directly accountable to it by intentional misconduct or serious fault.

3.5 Id Velit is not responsible for losses or damages caused by the non-performance or defectiveness of services provided when those are not directly or indirectly attributable to intentional fault and serious misconduct; and is not responsible for (i) errors, omissions or other inaccuracies related to the information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) the breach or defective compliance resulting from the obedience of court decisions or administrative authorities or (iv) the breach or defective compliance resulting from force majeure situations, that is to say, situations of an extraordinary or unpredictable nature, outside of Id Velit and that cannot be controlled by Id Velit, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controlled by Id Velit that prevent or impair the fulfilment of the assumed obligations.

3.6 Id Velit does not ensure (guarantee) that:

  1. the Service is provided will be uninterrupted, secure, error-free, or will  function infinitely;

2. the quality of any product, service, information or any other material purchased or obtained through the Service meets any expectations of the User regarding it.

3. any material obtained in any way by using the Service is your own risk and you are solely responsible for any damage to your computer system and equipment or any loss of data that results from such operation.

4. No advice or information, whether oral or written, obtained by you from or through the Service will create any warranty that is not expressed in these General Conditions.

3.7 The User agrees that Id Velit can in no way be responsible for any damages, including, but not limited to damages for loss of profits, data, content, or any other losses (even if the User has been previously advised of the possibility damage), resulting from:

1. The use or inability to use the Service;
2. The difficulty of obtaining any substitute for goods / services;
3. Unauthorized access or modification to personal databases.

4. Consumer’s obligations:

4.1 The User undertakes to:

            1. Provide correct personal data and addresses;

            2. Not to use false identities;

            3. Respect the imposed order limits.

4.2 If any of the data is incorrect, that is, insufficient, which results in a delay or impossibility in processing the order, or eventual non-delivery, the responsibility is consigned to the User, and Id Velit declines any responsibility. In the event that the consumer violates any of these obligations, Id Velit reserves the right to eliminate future purchases, block the access to the store, cancel any other services provided simultaneously by Id Velit to the same User; and also not allow future access of the User to any services provided by Id Velit.

4.3 It is expressly forbidden to use the products and services purchased for commercial purposes, namely for resale of other goods.

5. Privacy and Personal Data Protection

5.1 Id Velit guarantees the confidentiality of all data provided by the Users.

5.2 The personal data identified on the order form as being mandatory are indispensable to Id Velit’s provision of the Service. The omission or inaccuracy of the provided data by the User is his sole responsibility and may give rise to the refusal to provide the Service by Id Velit.

5.3 The User’s personal data will be processed and stored electronically and will be used by Id Velit in the course of the business relationship with the User and, in case of authorization by the User, for the commercialization of cosmetics and toiletry products.

5.4 Under applicable law, the User is guaranteed, free of charge, the right to access, rectify and update personal data, either directly or upon written request, as well as the right to object to their use for the purposes set forth in preceding number, and for this purpose contact the entity responsible for the processing of personal data: Id Velit – Cosmética Natural Unipessoal, Lda.

5.5 The Internet is an open network, whereby personal data, other personal information and all content hosted on the Service may circulate on the network without security, including the risk of being accessible and used by unauthorized third parties. Id Velit cannot be held responsible for such access and/or use.

5.6 After the transaction, the User may request, via email to, the deletion of his data used in the session of his visit to the Id Velit online store.

6. Order Delivery 

6.1. Products purchased from Id velit are shipped via CTT – Correios de Portugal.

6.2. Our customer will receive an email confirming their order at the time it is placed, and another on the day of shipment. No charge submissions. Orders will only be shipped after payment confirmation.

6.3. Orders are prepared Monday through Friday, within three workdays after the payment is processed. Delivery times vary by location according to the CTT delivery time tables.

6.4. If the delivery is not at the indicated address, the order will be at the CTT point of the respective address area for 5 workdays. After this period, the order is returned to Id Velit and is considered cancelled, excluding the initial shipping charges. If you would like to resubmit your order, please contact Id Velit to arrange a new shipment (subject to new shipping charges), or to arrange the refund of the amount paid for the products – excluding the initial shipping charges.

6.5. If the order is returned to Id Velit due to the incorrect address indication by the customer, the same order will only be sent back upon correct information of the delivery address provided by the customer and after new payment of the shipping charges. If the error is assigned to the Velit Id, the order will be resubmitted without charge to the customer, or, in case of cancellation, the total amount (shipping charges included) will be refunded.

6.6. Official CTT Delivery Time Information regarding Registered Mail (more information here):

Portugal: 1 workday
European Union: 3 Wordays

The above timings may vary as there are usually several companies inherent in shipping outside of Portugal. Id Velit is not responsible for delivery delays, but will do its best to ensure that you have your products as soon as possible.

6.7. Shipping Costs

Portugal Continental: € 3,50
Free Shipping on orders over € 50.00

Portuguese Islands: € 3,50
Free Shipping on orders over € 50.00

European Union: €5.50
Free Shipping on orders over € 50.00

7.1 Payment Methods

7.1. The payments in Id Velit online shop can be made with Credit Card or ATM Reference.


8. Order Cancellation

The above timings may vary as there are usually several companies inherent in shipping outside of Portugal. Id Velit is not responsible for delivery delays, but will do its best to ensure that you have your products as soon as possible.

8.1. Requested by the User

The User may cancel the order by requesting it to Id Velit by phone or email with the order number, which will be accepted as long as it has not yet been processed. After processing, Id Velit will attempt to deliver it, but the User has the option not to accept it.

For the purpose of cancellation the User must indicate the following data to Id Velit:

  1. Purchase order number
  2. NIF (Tax ID number) and delivery address with which the user placed the order 

8.2. By decision of Id Velit

Id Velit reserves the right not to process orders when it finds any inconsistency in the submitted personal data or observes any misconduct from the buyer. Id Velit reserves the right not to process any order or refund in the event of errors in the values and/or product characteristic when these are due to technical problems or errors unrelated to Id Velit.

9. Return (Right of withdrawal):

9.1 The User, in the case of being a consumer, may exercise the right of withdrawal without being required any compensation, within 14 (fourteen) days counting from the day the consumer acquires material possession of the good.

To exercise this right, the User may use the draft indicated below, indicating all the identification data, the subscribed service that wishes to solve and the date of subscription. The communication shall be made by letter, through the return of the acquired good, or by other appropriate and evidence-capable means within the above defined period.

The consumer must within 14 (fourteen) days from the date of communication of the resolution return the goods to Id Velit in the proper conditions of use.

The package must be returned complete, as it was delivered and accompanied by all the received documentation, namely the following documents: sales invoice and the document that proves the reception of the product. The packaging and the indicated documents must be sent free of charge to the following address:

Id Velit – Cosmética Natural unipessoal, Lda

Largo Terreiro de São João de Deus, Nº 18, 1st Floor 7050-128 Montemor-O-Novo, Portugal

If the User chooses other forms of return, the shipping costs will be the User’s responsibility.

9.2 After reception of the goods return at Id Velit, the User will be returned the corresponding amount paid for the order (value of the sales invoice). If the User used a promotional discount code, this amount will not be refunded, i.e. the refund will only be for the amount actually paid.

9.3 The method of reimbursement of the refunded amount depends on the payment method used for the User’s order. Credit card and PayPal payments will be credited to their respective accounts. In other cases, when the IBAN information is provided, the refund will be made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The reimbursement is made within 14 days after receiving the wish for free settlement and receiving the returned good.

9.4. In the absence of any of the components of the sold item or, if any of them is not in an excellent state of conservation, there will be no refund of the price or postage paid and the product will be returned to the original shipping address.

10. Intellectual Property

10.1 The Store is a registered site and the provided service by the site itself is the responsibility of Id Velit.

10.2 The User acknowledges that the service contains confidential information and is protected by copyright and related rights, industrial property and other applicable law.

10.3 The User acknowledges that any content contained in the advertisment, prominence, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so that any use of such content may only occur under the express permission of the respective owners.

10.4 The User compromises to fully respect the rights referred to in the previous paragraph, namely by abstaining from any acts that may violate the law or said rights, such as reproduction, marketing, transmission or make it available to the public such content or any other unauthorized acts which have as their object the same contents.

11. Service Security Conditions

11.1. The User compromises to comply with all applicable legal provisions, namely, not to practice or encourage the practice of illicit or offensive acts of good morals, such as the indiscriminate sending of spamming in violation of the applicable law of processing of personal data and advertising communications through automatic calling devices, complying also with the rules of the Service use, otherwise Id Velit suspends or disables the Service under the terms of point 14.

11.2. The User expressly acknowledges and agrees that the IP Network is a public electronic communications network that may be used by multiple users, and as such, subject to computer overload, therefor Id Velit does not guarantee the provision of the Service without interruption, loss of information or delays.

11.3. Id Velit also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or force majeure (situations of extraordinary or unpredictable nature, outside of Id Velit and which cannot be controlled by Id Velit).

11.4. In the event of interruption of the provision of the Service due to unpredictable overloading of the systems on which it is supported, Id Velit compromises to normalize its operation as soon as possible.

12. Suspension and deactivation of the Store Service:

12.1. Regardless of any prior or subsequent communication, Id Velit may at any time, and in its sole discretion, discontinue the availability of the Service and/or part of the Service to one or all Users.

12.2. Id Velit further reserves the right to immediately suspend or terminate access to the Service in the following cases:

a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
b) When Id Velit ceases access to the Store, upon 15 days prior notice of the date of termination.

12.3. The suspension or termination of the Service by Id Velit pursuant to the preceding numbers, no matter the right of the User or any third party to any indemnification or other compensation, Id Velit shall not be held responsible or otherwise burdened for any consequence arising from suspension, annulment, cancellation of the Service.

12.4. In the situations described above, Id Velit will inform the User, in advance, so that he/she may, wishing to safeguard the contents of its order area within 3 (three) business days from the sending of the email or availability of information on the main page of the Service.

13. Communications 

13.1. Without prejudice to other forms of communication provided for in these General Conditions, the notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact. 

13.2. The User agrees to receive any and all communication and/or notification related to the Online Store, to the address, telephone number and/or email address indicated in the ordering process.

The User may request at any time not to receive these communications and/or notifications through the Contact Form or through the option of “Do not receive the newsletter” subscribed to each newsletter.

14. Technical Settings:

14.1. Without prejudice to the provisions of the following number, Id Velit may change the Service and/or the technical conditions of its provision, as well as the respective rules of use, disclosing to the User such changes at least 15 (fifteen) days in advance. 

14.2. The current version of these General Conditions and their annexes is available at

15. Communications

15.1. Whenever Id Velit deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely overhaul the network settings.

15.2. Without prejudice to the provisions of the following numbers, and bearing in mind the innovative character of the Service and the technological developments to which it may be subject, Id Velit may change its technical configurations whenever appropriate to adapt it to any technological developments.

15.3. However, Id Velit does not guarantee the User any upgrades or improvements to the Service.

15.4. Some upgrades or new features of the Service may be available only upon payment by the User and/or your subscription to Specific Conditions of Use.

16. Complaints

16.1. The User may submit any contractual conflicts to the arbitration and mediation mechanisms that are or may be legally constituted, as well as claiming to Id Velit acts and omissions that violate the legal provisions applicable to the acquisition of goods.

16.2. The claim must be filed within 30 (thirty) days, counted from the user’s knowledge of the facts, and registered in Id Velit’s information systems, which must decide the complaint and notify the interested party within 30 (thirty) days from the reception date.

17. Applicable law

17.1The Contract is governed under Portuguese law.

17.2 For the settlement of disputes deriving from the contract, and in the event of breach of the present Conditions and General Terms of Sale, both parties determine as competent court the District Court of Évora, with the express renunciation to any other one.

Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.

Ao continuar a sua navegação está a consentir as nossas Política de cookiesPolítica de Privacidade